MEMBER & CUSTOMER SURVEYS
Capetown, South Africa – Situated at the tip of Africa, Capetown is truly one of the world’s most beautiful cities. A labour-intensive sector employing one in every twelve and a supply chain that links across sectors, tourism remains a priority in the government’s planning and policy framework.
Member or customer satisfaction is a key performance indicator in the service industry. A club should expect to be and seek to have its performance evaluated based on their ability to both understand and meet the needs of those they serve. In private member clubs, it is the ability to do so consistently that differentiates a good club from a great one.
At GGA, our dedicated survey team is committed to supporting clubs and facilities in the measurement of member satisfaction and most critically, in the interpretation of such data to deliver positive outcomes and success.
Our team will tailor an annual survey specifically to your club, manage the distribution and response process, analyze satisfaction trends at your club and present a report of findings, conclusions and advisable actions to guide positive outcomes.
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2415 East Camelback Road,
Phoenix, Arizona 85016
37 Sandiford Drive,
Stouffville, Ontario L4A 3Z2
100 University Avenue
Toronto, Ontario M5J 2Y1
EUROPE, MIDDLE EAST, AFRICA
5 Harcourt Road