MEMBER & CUSTOMER SURVEYS

Capetown, South Africa – Situated at the tip of Africa, Capetown is truly one of the world’s most beautiful cities. A labour-intensive sector employing one in every twelve and a supply chain that links across sectors, tourism remains a priority in the government’s planning and policy framework.

Member or customer satisfaction is a key performance indicator in the service industry. A club should expect to be and seek to have its performance evaluated based on their ability to both understand and meet the needs of those they serve. In private member clubs, it is the ability to do so consistently that differentiates a good club from a great one.

APPROACH

At GGA, our dedicated survey team is committed to supporting clubs and facilities in the measurement of member satisfaction and most critically, in the interpretation of such data to deliver positive outcomes and success.

Our team will tailor an annual survey specifically to your club, manage the distribution and response process, analyze satisfaction trends at your club and present a report of findings, conclusions and advisable actions to guide positive outcomes.

SOLUTIONS

Can we help you?
To discuss how GGA can assist
your business achieve results.
Contact us

  • Member Survey

  • Board Retreats

  • Focus Groups

GGA INSIGHTS

READMOREINSIGHTS

CLIENTS

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  • Wentworth Club
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  • St. George’s Golf & Country Club
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  • Phoenix Country Club
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  • Medinah Golf and Country Club
    Chicago, IL
  • Beacon Hall Golf Club
    Toronto, ON

CONTACT

USA

2415 East Camelback Road,
Suite 700
Phoenix, Arizona 85016

1-888-432-9494

CANADA

11 Allstate Parkway,
Suite 410
Markham, Ontario L3R9T8

905-475-4017

ASIA PACIFIC

21 Alpha Road
Sydney, NSW 2066
Australia

+61-2-83627011

EUROPE, MIDDLE EAST, AFRICA

Block 1 Newtown Business Park,
Newtownmountkennedy,
Wicklow, Ireland

+353-1-44-33-603